Franchise Progressive business thinking

PDF Print E-mail

ISCEA Ombudsman Services

IISB Ombudsman Program is available to Organizations Worldwide. IISB Ombudsman office staff will help address when two or more organizations are having dispute(s) over Supply Chain related services or products. ISCEA using Internationally recognized Supply Chain Standards will come up with resolution to remedy the dispute, and get both parties working together. Once IISB Ombudsman services are engaged, parties to the dispute agree to stay out of the courts and abide by the IISB recommendations.

IISB Ombudsman service is an alternative to the courts!
ISCEA Ombudsman service provides independent dispute resolution to keep all parties to the dispute out of the lengthy, costly litigation.

IISB Ombudsman service is more than just dispute resolution!
ISCEA Ombudsman Services not only help you with dispute resolution, but will also help you in identifying and developing plans to make your operation more profitable.

IISB Global Reach!
With ISCEA Global memberships, there is a good chance that one or all side to the dispute are members of ISCEA. Even if one or more party to the dispute is not an ISCEA member, ISCEA will work with all parties as Independent, Global Supply Chain Expert in resolving the dispute that will be a win/win for all the parties.

IISB fees are reasonable and affordable!
For example, if the total amount of the claim and counter claim comes to US$1,000,000, ISCEA Ombudsman Services fee will be 10% of the total claim or US$100,000. IISB Ombudsman Services also available on hourly rate.

IISB is ready to help you!
If you are interested in more information or want to engage IISB Ombudsman Services, please email, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Why choose Mediation
Several reasons exist for choosing mediation over other channels of dispute resolution (such as those involving attorneys and courts).

Parties to a dispute may choose mediation as (often) a less expensive route to follow for dispute resolution. While a mediator may charge a fee comparable to that of an attorney, the mediation process generally takes much less time than moving a case through standard legal channels. While a case in the hands of a lawyer or filed in court may take months or even years to resolve, a case in mediation usually achieves a resolution in a matter of hours. Taking less time means expending less money on hourly fees and costs.

Mediation offers a confidential process. While court hearings of cases happen in public, whatever happens in mediation remains strictly confidential. No one but the parties to the dispute and the mediator(s) know what has gone on in the mediation forum. In fact, confidentiality in mediation has such importance that in most cases the legal system cannot force a mediator to testify in court as to the content or progress of a mediation. Many mediators actually destroy their notes taken during a mediation once that mediation has finished. The only exceptions to such strict confidentiality usually involve child abuse or actual or threatened criminal acts.

Mediation offers multiple and flexible possibilities for resolving a dispute and for the control the parties have over the resolution. In a case filed in court, the parties will obtain a resolution, but a resolution thrust upon the parties by the judge or jury. The result probably will leave neither party to the dispute totally happy. In mediation, on the other hand, the parties have control over the resolution, and the resolution can be unique to the dispute. Often, solutions developed by the parties are ones that a judge or jury could not provide. Thus, mediation is more likely to produce a result that is mutually agreeable, or win/win, for the parties. And because the result is attained by the parties working together and is mutually agreeable, the compliance with the mediated agreement is usually high. This also results in less costs, because the parties do not have to seek out the aid of an attorney to force compliance with the agreement. The mediated agreement is, however, fully enforceable in a court of law.

The mediation process consist of a mutual endeavor. Unlike in negotiations (where parties are often entrenched in their positions), parties to a mediation usually seek out mediation because they are ready to work toward a resolution to their dispute. The mere fact that parties are willing to mediate in most circumstances means that they are ready to "move" their position. Since both parties are willing to work toward resolving the case, they are more likely to work with one another than against one another. The parties thus are amenable to understanding the other party's side and work on underlying issues to the dispute. This has the added benefit of often preserving the relationship the parties had before the dispute.

Finally, the mediation takes place with the aid of a mediator who is a neutral third party. A good mediator is trained in conflict resolution and in working with difficult situations. The good mediator is likely to work as much with the emotional aspects and relationship aspects of a case as he or she is to work on the "topical" issues of the matter. The mediator, as a neutral, gives no legal advice, but guides the parties through the problem solving process. The mediator may or may not suggest alternative solutions to the dispute. Whether he or she offers advice or not, the trained mediator helps the parties think "outside of the box" for possible solutions to the dispute, thus enabling the parties to find the avenue to dispute resolution that suits them best.


If you are interested in more information or want to engage IISB Ombudsman Services, please email, This e-mail address is being protected from spambots. You need JavaScript enabled to view it